Shipping cost estimates and shipping time estimates are only estimates! Shipping times may vary, and lead times are never guaranteed.
We have the lowest freight prices in the industry. Any free shipping promotion includes basic regular-ground shipping from our manufacturing and distribution points to your location within the contiguous 48 states. Any other charges incurred above and beyond the basic services of the Hero Lighting chosen carrier (i.e. inside delivery, lift gate services, etc.) will be billed directly to the customer. Residential deliveries of LTL shipments are excluded and must be quoted.
Shipping charges are calculated on weights and dimensions of your shipment and the type of shipping service required. Your total shipping cost will be estimated during the checkout process (or by a sales consultant). Actual shipping costs may vary.
Do not refuse to accept delivery of any shipment! Doing so will result in additional costs to the customer. If the customer changes the freight destination at any point after original order is placed a re-consignment fee will be charged to said customer.
Note that Hero Lighting has inventory throughout the US and product will be shipped from the closest availability point. This may result in orders being split. The online shipping estimator or the sales consultant will calculate the freight cost this way. During check out, you have the option to include special shipping instructions. Title and risk of loss pass to the customer upon tender of shipment to the carrier. Additional shipping charges will apply when shipping outside the 48 contiguous United States.
Shipping to Hawaii and Alaska will be quoted per order. Promotions do not apply!
All shipments must be fully inspected before accepting goods from the freight transportation company. Make sure each itemized article is received as per original bill of lading and our order confirmation. Any shortage, damage or suspected damage must be written on the delivery receipt and given to the driver. Although Warehouse-Lighting's responsibility for loss and damage ceases after goods are accepted for shipment by the carrier, we will gladly assist you in notifying or filing freight claims and getting damaged and or lost material replaced or repaired.
Returns and Warranties
See Return Policy and Warranty Policy on our website.